Privacy

Privacy Policy

Effective Date: 18/Feb/2026
Business Name: Narrative Dwelling Design

Location: Victoria, Australia

Narrative Dwelling Design respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

Full name
Email address
Phone number
Residential address
Project property address
Information about your lifestyle, preferences, routines, and design goals
Photographs of your property
Payment and billing details
Any information you provide through enquiry forms or consultations

We may also collect technical data such as IP address, browser type, and website usage information through cookies and analytics tools.

2. How We Collect Personal Information

We collect personal information when you:

Submit an enquiry through our website
Contact us by email or phone
Engage us for design services
Participate in consultations or Narrative Discovery Sessions
Subscribe to newsletters or marketing communications

We may also collect information from third parties, such as contractors or suppliers, where necessary for project coordination.

3. Why We Collect Your Information

We collect personal information to:

Respond to enquiries
Provide interior design services
Prepare proposals, agreements, and invoices
Coordinate with contractors and suppliers
Improve our website and services
Send relevant updates or marketing communications, where you have consented

We will only use your information for purposes that are reasonably related to our services.

4. Disclosure of Personal Information

We may disclose personal information to:

Contractors, trades, and suppliers involved in your project
Professional advisers such as accountants or legal advisers
Service providers who assist with website hosting, cloud storage, CRM systems, or payment processing

We do not sell or rent personal information to third parties.

Where service providers are located overseas, we take reasonable steps to ensure they comply with Australian privacy standards.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored in secure digital platforms, password-protected systems, and encrypted cloud storage services.

While we take appropriate precautions, no method of electronic transmission or storage is completely secure.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to collect information about website traffic and user behaviour. This helps us improve functionality and user experience.

You may choose to disable cookies through your browser settings.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or outdated.

Requests can be made in writing to the contact details provided below.

8. Marketing Communications

If you subscribe to receive updates or newsletters, you may opt out at any time by clicking the unsubscribe link or contacting us directly.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Contact Us

For any privacy-related enquiries, please contact us

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.